Terms and Conditions

Regular table cancellations — If you need to cancel or change a regular table reservation, please call us on +61 7 5587 4468 as early as possible so we can offer the table to other guests.

Event reservation cancellations — To cancel an event reservation, please contact us by telephone on +61 7 5587 4468. We recommend giving us at least 48 hours’ notice where possible.

Cancellation before confirmation — If you cancel before your event place has been confirmed, no charge applies.

Cancellation after confirmation — For confirmed dining-based events with no separate fee, please let us know so we can release your place; no charge applies. For confirmed paid events, the notice period and any applicable fee will have been explained at the time of booking.

Late cancellation and no-shows — For paid events, a late cancellation or no-show may affect your eligibility for a refund, as explained at booking. We apply this fairly and will not impose unfair penalties.

Refunds — Where you have paid an event participation fee or set price and are entitled to a refund, we will process it using your original payment method within a reasonable time. Your rights under the Australian Consumer Law are not affected.

Moving or rescheduling — Where possible, we are happy to move your event reservation to another available date instead of cancelling. Please contact us to discuss options.

Changes or cancellation by Pistalks — Occasionally we may need to reschedule or cancel an event, for example due to low numbers or circumstances beyond our control. If this happens, we will contact you as soon as we can using the details you provided. Where we cancel a confirmed paid event and cannot offer a suitable alternative, we will refund any event fee you have paid. If we reschedule, you may choose to attend the new date or receive a refund of any fee paid.

After a cancellation request — Once we receive your cancellation request, we will confirm it with you and arrange any applicable refund.